FAQ
MATERIALS
All our jewels are made from bronze. Plated with gold, rose gold or silver.
ABOUT ORDERS & SHIPMENTS
When will my order be ship out?
Orders handling time are 5-10 business days within Canada & US
Who is responsable for custom and duty fees?
International buyers are responsible for all duties and customs charges that may be incurred.
What couriers does 8MOONS use?
All orders are ship by Canada Post
How much do I have to pay for shipments?
Canada: $6
United States: $12
Rest of the world: $20 Fee may varies according to location
RETURN POLICY
We want you to be 120% satisfied with your purchase! Any defective items will be replaced or fixed to meet your satisfaction with no shipping charge.
Can I get a refund or exchange?
Our policy lasts 15 days, so you should notify us within this term. If 15 days have gone by since your purchase unfortunately we can't offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Before you returned the merchandise, please contact us at jewelry@8moons.net and we will walk you through the process.
FINAL SALE: are not refundable, not exchangeable
All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back to 8MOONS will be the responsibility of the customer.